PRIVACY POLICY

Last updated: 19 August 2026

Charmain Wilkinson trading as Rebalance & Restore (“I”, “me”, “my” or “Rebalance & Restore”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my pages, sign up for a free resource, purchase a digital product or course, contact me, or otherwise interact with Rebalance & Restore.

1. WHO I AM

The data controller responsible for your personal information is:

Charmain Wilkinson trading as Rebalance & Restore

Email: hello@rebalanceandrestoremethod.com

Address: 28, GL5 2LB, United Kingdom

If you have any questions about how your personal information is handled, you can contact me using the email address above.

2. WHAT PERSONAL INFORMATION I COLLECT

Depending on how you interact with Rebalance & Restore, I may collect:

• Your name

• Your email address

• Information you provide when contacting me

• Information relating to your purchases and orders

• Payment and transaction information necessary to process your purchase

• Information you provide when registering for a course, coaching programme or free resource

• Information you voluntarily provide when completing forms, questionnaires or feedback

• Technical information relating to your use of my online pages, such as IP address, browser type and device information, where this is collected automatically by the services I use

• Information relating to your preferences and interactions with my emails and digital content

I only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. HOW I COLLECT YOUR INFORMATION

I may collect personal information when you:

• Sign up for a free resource or mailing list

• Purchase a digital product, course or coaching service

• Complete a form or questionnaire

• Contact me by email

• Interact with my online pages

• Communicate with me through other channels connected with my business

• Provide information voluntarily for the purpose of receiving my services or communications

I may also receive limited information from third-party service providers involved in processing payments, delivering digital products, operating my online pages or sending communications.

4. HOW I USE YOUR INFORMATION

I may use your personal information to:

• Provide the products, courses and services you have requested

• Give you access to digital products and course materials

• Process and administer purchases and payments

• Send you information relating to your purchase or account

• Respond to enquiries and provide customer support

• Send you free resources that you have requested

• Send marketing emails where you have provided the appropriate consent or where another lawful basis permits this

• Improve my products, services and customer experience

• Keep appropriate business and financial records

• Protect my business against fraud, misuse or other unlawful activity

• Comply with legal and regulatory obligations

I will not sell your personal information to third parties.

5. LAWFUL BASES FOR USING YOUR INFORMATION

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on the following lawful bases:

Contract

I may process your information where this is necessary to provide a product or service you have purchased or to take steps at your request before entering into a contract.

Legal obligation

I may process your information where this is necessary for me to comply with a legal obligation, such as maintaining financial or tax records.

Consent

Where required, I will ask for your consent before sending certain marketing communications or processing information for a purpose that requires consent.

You can withdraw your consent at any time by contacting me or, where applicable, using the unsubscribe option provided in my emails.

Legitimate interests

I may process personal information where this is necessary for my legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

6. MARKETING EMAILS

If you choose to receive marketing emails from me, I may send you information about Rebalance & Restore, including educational content, practical nervous-system and somatic resources, products, courses, coaching and other relevant offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting me at:

hello@rebalanceandrestoremethod.com

Unsubscribing from marketing communications will not affect essential communications relating to purchases or services you have already requested.

7. WHO I SHARE YOUR INFORMATION WITH

I may share personal information with trusted third-party service providers where this is necessary to operate my business and provide products or services to you.

These may include:

• Systeme.io, which I use to create and operate online pages, funnels, forms, digital product delivery and email communications

• Stripe, which I use to process payments

• Email service providers or email platforms used to deliver communications

• Other technical or service providers where necessary to operate my business

• Professional advisers, where necessary

• Government bodies, regulators, law enforcement or other authorities where I am legally required to do so

These providers may process personal information on my behalf and are expected to handle that information appropriately and securely.

I do not sell or rent your personal information.

8. PAYMENT INFORMATION

Payments for products or services may be processed by third-party payment providers such as Stripe.

I do not receive or store your full payment card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

9. INTERNATIONAL DATA TRANSFERS

Some of the service providers I use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, I will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

10. HOW LONG I KEEP YOUR INFORMATION

I will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where this is necessary to comply with legal, accounting or tax requirements.

Where information is no longer required, I will take reasonable steps to securely delete or anonymise it.

11. HOW I PROTECT YOUR INFORMATION

I take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law including:

• The right to be informed about how your personal information is used

• The right to access the personal information I hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing, including direct marketing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of your rights, please contact:

hello@rebalanceandrestoremethod.com

13. CHILDREN'S INFORMATION

My services and digital products are intended for adults unless expressly stated otherwise.

I do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to me without appropriate consent, please contact me so that I can review and, where appropriate, delete the information.

14. COOKIES AND SIMILAR TECHNOLOGIES

My online pages may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit an online page. They can be used to make pages function correctly, remember preferences, maintain security, understand how people use a page and, where applicable, support marketing or analytics.

Some cookies may be strictly necessary for the operation, security or functionality of my online pages. These may be used without consent where permitted by applicable law.

Where non-essential cookies or similar tracking technologies are used, I will provide appropriate information and, where required by law, ask for your consent before they are placed or accessed on your device.

The online platforms and third-party services I use, including Systeme.io and payment or other service providers, may use cookies or similar technologies as part of providing their services.

These technologies may collect information such as your device type, browser information, IP address, pages visited, interactions with pages and other technical information.

I may use this information to:

• Keep my online pages functioning correctly

• Maintain security

• Remember preferences

• Understand how visitors use my pages

• Improve my products, services and online experience

• Support the delivery and measurement of marketing where applicable

You can control or delete cookies through your browser settings. However, blocking certain cookies may affect the functionality of some online pages or services.

Where a cookie consent mechanism is provided, you can use it to manage your preferences for non-essential cookies.

I will review my use of cookies and similar technologies from time to time and update this Privacy Policy where necessary.

15. LINKS TO OTHER WEBSITES

My pages may contain links to third-party websites, platforms or services.

I am not responsible for the privacy practices or content of third-party websites.

I recommend reviewing the privacy policy of any third-party website you visit.

16. CHANGES TO THIS PRIVACY POLICY

I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or applicable legal requirements.

The latest version will always be made available on this page, with the date of the latest update shown at the beginning.

17. COMPLAINTS

If you have concerns about how I have handled your personal information, please contact me first at:

hello@rebalanceandrestoremethod.com

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information about making a complaint is available from the ICO at:

https://ico.org.uk/make-a-complaint/

18. CONTACT

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Charmain Wilkinson trading as Rebalance & Restore

Email: hello@rebalanceandrestoremethod.com

Address: 28, GL5 2LB, United Kingdom